TRACK YOUR ORDER ONLINE
VERY IMPORTANT PLEASE READ ENTIRE PAGE
As of May 2018 90% of Ocacia orders are shipped by Aramex. Depending on the shipping option you use will determine the turn-around. But all orders are sent Aramex or UPS in America. This means once items leave Ocacia in South Africa you will receive them in 4-5 working days. If we do not use Aramex we use EMS for express shipping. Please we do not do status updates unless an order is late. Working days do not include holidays or weekends. Once your item is marked as shipped allow 24- 48 hours for processing the tracking number (which will automatically appear in your account). Aramex will also send you an email regarding your items status once it is scanned. www.aramex.com
DELAYS DUE TO COVID ARE EXPECTED. ALLOW OUR SYSTEM TO RUN ITS COURSE.
LOCATE YOUR TRACKING INFO
UNCOLLECTED ITEMS
Please note that items uncollected will be returned to us and it takes months for us to receive the items back, and the cost of for re-postage will be your responsiblity. You are also 100% responsible for the address you give. We are not liable if your address has any issues (incorrect address, or insecure address). So you must track your item and make sure you respond to any notices to collect that your post office issues. Again, we cannot do this for you-- The package is legally yours once we post it.
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