Ocacia is a premium African designer label based in South Africa owned 100% by African people. We focus on attire for the professional looking for high-end quality, modern, functional African attire. All of our clothes are made to your requirments. You can discuss with our designers how we can customize your special design.
Currently we are using Aramex for all our shipping. You will find the tracking number in your account after your purchase is complete. In addition you will get an email notification from us as well as Aramex regarding the status of your shipment.
Shopping online raises a lot of questions. We have dedicated this page to answering some of them. Is it safe? (Yes we use only PayPal). Where are our stores located? (online). Do you ship to my country? (Yes). Can I call you? (email only). How long does it take? (21 working days standard. FedEx and Aramex services available at chekout). Where is my order? (Being tailor made). Can I customize my order? (Yes)
@ Ocacia, we are serious about communication. We have a lighting fast response time. ALWAYS quote your unique ORDER NUMBER when querying an order. Familarize yourself with our Terms and conditions, especially shipping time which you select at the time of purchase. Our chat services is exclusively for Pre-Sales. Our email is for everything buisness and order related. Sorry we cannot and do not answer questions not related to the business we do.
Contact Us
If your query is order related please provide your ORDER Number in every instance. Emails are filtered to give priority to orders. Check your junk mail for replies. Use chat if all else fails. Please note that shipping time is selected by you at the time of purchase, FedEx orders take approx 8 working days.Special order items take a little longer. Sorry we do not do STATUS UPDATES,unless there is a problem, as your status is inside your account. Your tracking number will be inside your account once your order is marked as shipped. Contact is exclusively via email or our online chat system: Social media or other external platforms are not. Please read answers to popular questions.